We are hiring for 2 telephone customer service reps to start ASAP in our downtown Santa Monica office. Responsible for inbound and outbound calling and light sales (to grow over time, none yet).
Inbound calls:
- Point of contact for consumers calling brighter.com with questions about brighter, participating dentists, membership, pricing information, voucher redemption and cost of plans.
- Point of contact for dentists calling brighter.com with questions about pricing information, voucher redemption and partner affiliation.
Outbound calls:
- Contacting consumers at designated touchpoints to get feedback about brighter.com process, voucher redemption and dentist experience.
- Contacting dentists at designated touchpoints to get additional profile information, patient contact follow up, and orientation process.
Experience that would help you in this position: Salesforce, dental office, lead-gen based sales, conversion from trial-to-paid membership.
Should be friendly, outgoing, self-directed, and most of all, interested in potential for growth with this just launched startup. Lots of opportunities for someone to shine and get additional responsibilities as we grow.
Position will be a contractor position (1099) for 90 days and then F/T hire.
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It is ok to contact this poster with commercial interests.
Tags: Telephone CSR - Contract-to-hire (Downtown Santa Monica)
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