GENERAL DESCRIPTION
Responsible for implementing and managing a world class customer service program, which includes proactive problem prevention and problem resolution for customers and employees. Assist in management of office operations. Assist in management of teams including hiring, training, disciplinary action, and conducting ride alongs for quality, customer service, and retention assurance purposes. Serves as acting Manager in the absence of Manager. Assist in both Lawndale and Santa Ana office.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The attributes listed below are representative of the knowledge, skills and/or ability preferred for the position.
EDUCATION and/or EXPERIENCE:
Bachelors degree, Associates degree, or commensurate experience.
2-4 years of general business experience with customer interface required.
At least two years of employee supervisory experience necessary.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general business procedures.
Ability to write reports, business and customer correspondence.
Ability to effectively present information and respond to customer questions.
Ability to read, write and speak English fluently. Bilingual is a plus ( English/ Spanish).
COMPUTER SKILLS:
Intermediate computer skills including Word and Excel required
MATHEMATICAL SKILLS:
Ability to perform basic mathematical calculations (addition, subtraction, division, multiplication, percentages).
OTHER SKILLS AND ABILITIES:
Adaptability
Self motivator
Customer relations
Persuasiveness
Follow-up
Problem solving
Organization
Oral and written communication skills
Time management
LICENSES/CERTIFICATIONS:
Valid drivers license
Current liability insurance on automobile
OTHER CRITIERIA:
Ability to pass criminal background check
Ability to pass motor vehicle records check with acceptable score
Ability to pass drug screening
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It is ok to contact this poster with commercial interests.
Tags: Service Manager (Lawndale/Santa Ana)
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