A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF LEADING FREE-TO-PLAY ONLINE GAMES.
The Customer Support Representative will provide customer support by checking and answering all assigned submitted tickets as well as reporting issues to the department supervisor for tracking and resolution purposes. Additional tasks could include assisting with stress / beta test preparations or testing of identified issues. This person will perform all tasks assigned according to the company and department policy. The Customer Support Representative will directly report to the Customer Support Supervisor.
This is a temporary full-time position located in our El Segundo, California office with employment being handled by a third party vendor. Shift hours and days may vary as department hours are adjusted. Applicants need to be available to work additional overtime hours and weekends as needed.
We are Nexon America Inc., the North American publishing arm of Nexon Group (1994), a pioneer of interactive entertainment software and the world’s leader in massive multiplayer online games which it developed and introduced in 1996.
Nexon America opened for business in Los Angeles in 2005 to bring the best of online entertainment to North American audiences. The company’s growing library of titles includes the world-famous franchise MapleStory, the online, the role playing fantasy life of Mabinogi and the online multiplayer first-person shooter Combat Arms.
Responsibilities:
• Local candidates will only be considered for the position
• Check and answer all assigned tickets based on priority according to the company / department policy
• Investigate and document daily problems / technical issues and disseminate department supervisor for solutions and follow up
• Document and communicate game / technical / investigation issues to department supervisor
• Attend regular team / department meetings
• Any additional tasks as assigned by the Customer Support Supervisor
Qualifications:
• Minimum 1-2 years experience in customer support
• Flexible Work schedule: All employees may be required to work a variety of shifts including nights and weekends. Overtime may be requested during times of high volume due to game updates and product launches
• Possess good computer skills and knowledge of MS Office. Experience with Microsoft Windows XP, Microsoft Office, and Microsoft Internet Explorer is required
• General experience with Massive Multiplayer Online Game is preferred
• Must be proficient in English spelling and grammar
How to Apply:
Qualified candidates please apply in our career page: http://www.nexon.net/careers
Nexon America is committed to offering competitive benefits and perks including but not limited to healthcare coverage, paid holidays, year-end break, matching 401K program, Feed-Me-Tuesdays & Fridays, flexible paid time off, company-paid team outings, subsidized onsite gym membership, subsidized language courses, massage chairs, free Starbucks coffee, tea, soda fountain, discounted vending snack machines, and much more!
NOTE: To all recruitment firms: Nexon America is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Nexon's Staffing organization. Nexon is not responsible for any fees related to unsolicited resumes.
Nexon America is an Equal Opportunity Employer and welcomes diversity.
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It is ok to contact this poster with commercial interests.
Tags: Customer Support Representative (Online Gaming) (El Segundo CA)
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