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Fast growing Call Center is looking for a Quality Assurance Specialist. The perfect candidate for this position will possess the following qualities:
• Two years of call center customer care experience, preferably in a technical environment.
• Previous Quality Assurance experience for a “Foreclosure Listings” campaign
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
• Strong knowledge of customer care processes and techniques.
• Demonstrated ability to work well in a team environment.
• Dedication to providing exceptional customer service.
Job Duties:
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to upper management.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and sales agent listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
Pay will be starting at $10/hr with room for growth and hours are Monday through Friday 9am - 5pm PST
Please e-mail your resume to the email address provided above and we will contact you within 24 hours to schedule an interview.
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It is ok to contact this poster with commercial interests.
Tags: Quality Assurance Agent Needed-MUST HAVE experience at CRN (Mid Wilshire (Close to Metro))
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