The EdgeCast Network Operation Center is the primary point of contact for customers, vendors and internal engineering resources utilizing a 24/7/365 high availability network. The NOC is staffed by a dynamic team of complementary strengths and we are searching for a hands-on technical NOC manager to guide and lead the team.
This position is responsible for scheduling activities, being the primary escalation point of contact for customer from the NOC team from a management or technical perspective. This position requires excellent knowledge of Flash/Windows streaming technology, proxy caches and other internet related protocols.
Responsibilities:
This is a position where the successful candidate will be a hands on individual responsible for managing other technical resources in the NOC. As such, some of the duties will include:
- Developing, implementing, documenting and enforcing NOC policies and procedures
- Hiring, training, and motivating NOC staff
- Being the primary point of contact for internal and external resources
- Managing support of a 24/7/365 network with all the associated tasks
- Providing weekly and monthly reports to upper management
Required Skills:
- An in depth understanding of websites and how HTML, HTTP, Flash/WMS, FTP, DNS and other internet protocols work with a focus on media delivery with a 3-5 year experience.
- At least 3 years experience working with proxy servers and internet technologies.
- Excellent understanding of how rich media and streaming technology work.
- Excellent knowledge of using streaming protocols and formats like Flash and Windows Media, Flash Players with a 3 year experience.
- Candidates must have the ability to work in an energetic and dynamic environment knowing the rewards that come with this position.
- A strong desire to mentor direct reports to a high level of excellence.
- A good track record of quickly diagnosing network operation issues using standard industry available tools.
- Excellent communication (both verbal and written) skills is a high requirement
- Previous experience in a CDN is a strong plus.
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It is ok to contact this poster with commercial interests.
Tags: Technical Support/NOC - Manager - EdgeCast Networks (Santa Monica)
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